About Edwin
As a Service Advisor with 11 years of experience, I'm passionate about helping customers maintain their vehicles and ensure their safety. I take pride in Toyota's brand recognition and the quality of their products. I'm fluent in both English and Spanish, making it easy for me to connect with diverse customers. I value honesty, fairness, dependability, and wit in my interactions. Outside of work, I enjoy soccer, football, basketball, mountain biking, hiking, video games, and spending time with my family. I love exploring new foods, discussing sports, and sharing adventures in the outdoors. My friendly and approachable demeanor, combined with my strong work ethic, make it a pleasure for customers to work with me. My colleagues appreciate my trustworthiness, helpfulness, and fairness. I'm always eager to lend a hand and ensure that every customer has a positive experience at Norm Reeves Toyota Dallas.
Customer rating
4.8 / 5 based on 150 ratings (95 written reviews)
Recent reviews
Edwin delivered an exceptional, truly 10/10 experience from start to finish. From the moment I arrived, he was welcoming, professional, and genuinely attentive. his dedication to going above and beyond to ensure everything was handled smoothly and efficiently. Edwin made what could have been a stressful situation feel effortless, and his customer service skills are truly top tier. I would absolutely recommend him to anyone looking for reliable and exceptional service.
— Aritza G. ,
Edwin was great! Very helpful! Very knowledgeable!
— Megan G. ,
Edwin was great on helping my vehicle get serviced with what it needed. Very positive attitude and good on relaying information on my truck. Will be coming back in another 5000 miles. Thank you
— Javier Z. ,
Thanks Edwin
— Adonai A. ,
10
— Janie S. ,
Routine service was quick. The waiting area was comfortable. Edwin was professional, kind and answered any questions I had.
— Samantha H. ,
Terrific. Uneventful and he took time to show me how to do something with my car computer.
— Shannon D. ,
Very professional! He did a great job!
— Osinachi O. ,
Edwin kept me informed of the status of my toyota, also went over the services that was recommended. Thank you Edwin.
— Jorge M. ,
Very good. It would be nice to know what bulbs were replaced because they're not part of the routine maintenance recommendations nor were they visible in the photo sent.
— Mary B. ,