About Charity
I am a Service Advisor with five years of experience in the automotive industry. After earning my college degree, I developed a strong professional foundation focused on efficiency and clear communication. Originally from Vermont, I relocated to join the team at Norm Reeves Toyota Dallas, where I prioritize helping customers maintain their vehicles with reliable, straightforward service. Outside of the shop, I am an avid motorcycle enthusiast and a long-time Harley-Davidson rider. My passion for travel has taken me on many long-distance rides, including a trip to Alaska, which taught me the importance of preparation and mechanical self-reliance. I bring that same disciplined approach to my work every day, ensuring that every customer leaves the service drive with confidence in their vehicle.
Customer rating
4.7 / 5 based on 26 ratings (17 written reviews)
Recent reviews
GREAT
— Terrence B. ,
You provide me with absolutely great service. Thank you so much !!!
— Amanuel H. ,
She was excellent! Listened to my concerns, took them seriously. She helped me determine what I needed to do immediately and what could wait til later. I look forward to working with her again.
— Karla M. ,
Charity was clear about what would be done and communicated promptly and clearly throughout the service.
— Matthew T. ,
Great service! the bad review was intended for the people that worked on my vehicle not you charity sorry about that forgive meeeeeeeee 🫶🏿🫶🏿⚘️⚘️❤️❤️
— Kreeshaun C. ,
Charity was awesome! 😎 she gives great customer service 👏
— Orlando G. ,
Good with her
— Reginald S. ,
I had a good experience.
— Shashank N. ,
Very good
— Addisu T. ,
Charity I really appreciated your professionalism and keeping me updated on my vehicle. When you were off the next day and your replacement matched your energy perfectly. You both did an amazing job. Keep up the great work
— Arnecia R. ,