About Brady
I’ve spent my entire life in Richardson, from walking the halls at Richardson High School to building my career right here in the community. As a Service Advisor at Norm Reeves Toyota Dallas, my goal is to make the repair process as straightforward as possible for every customer who walks through our doors. When I’m not at the dealership, I’m usually planning my next side quest—I've spent so much time on the road going to different places without destination in mind. I’m a big fan of anime and spending time making music or catching up on video games. I’m also counting down the days until November, when I’ll officially become a dad for the first time. If you stop by the service bay, be prepared for some genuinely horrible jokes; I’m a firm believer that a little humor makes everything easier. I look forward to helping you keep your vehicle in great shape.
Customer rating
4.7 / 5 based on 24 ratings (20 written reviews)
Recent reviews
I had a great experience working with Brady at Toyota! He was extremely helpful, professional, and communicative throughout the entire process. He kept me updated, answered all of my . He made what could have been a stressful situation with my car much easier. I’m very thankful for his help and would definitely recommend Brady to anyone needing assistance at Toyota!
— Jadah H. ,
Very nice and got respect
— Denise P. ,
Very good.
— Louis J. ,
Not good. No tire rotation was done. Only billing was done.
— Poulose P. ,
Excellent care and service, quick 1
— Emirce B. ,
Professional and very good communication
— Eugene A. ,
Brady has been helping with rear end seals that was discovered during an oil change/service check of my vehicle. Brady personally came to the waiting room to talk to me about this issue face to face. Brady is very mannerly and professional in his approach to me. He explained the issue, told me what it would take to repair the matter, that it would require ordering parts that were not in stock, explained it was an estimated 7 hour repair. I would need to coordinate with him to setup a time and be prepared to pay an estimated $2kish repair bill. Brady does business the way I like, he gave me the info, my options and simply told me to let him know when I was ready to get the repairs done. This information caught me off guard since I thought it was just going to be a 140k maintenance service. I thought about it and and let Brady know to order the parts and we scheduled a date for the repairs. Little did I know that when I called Brady, it was his day off but he answered the phone immediately and took my information to process my request. I felt bad imposing on his day off but Brady said it was not a problem. The day of the repairs, Brady recognized me upon sight, and I explained I would be waiting and where to find me. Brady kept me updated and informed me around 7 hours later that my vehicle was ready. The charges came in just under 2k so Brady has been professional in his approach, his dealing with me and extended nothing less of professionalism in my interactions with him. Brady is not only professional but he is personable. You are so fortunate to have such a young professional representing Norm Reeves Toyota. The Company cannot take credit for all of Brady's performance, so much of what Brady did was just a part of his character and personality. The genuine personality of Brady.
— John S. ,
Excellent. Brady was helpful, knowledgeable, personable, and professional for the entirety of my appointment.
— Tate B. ,
Excellent service
— Rosa Isela G. ,
Excellent experience! Brady gave great and fast customer service. Appreciate constant communication and answered all my questions and concerns.
— Maria C. ,